Sign In Help & FAQ’s
Have a question? Call our experts at (07) 3172 4520 for help getting started.
FAQs: Hosts
We will reconcile and release your revenue payment 3 days following the date your event was held. From there our gateway provider will process our transaction request. This process currently takes 3 days meaning you should receive your revenue 6 days following the day your event was held.
The Service fee is absorbed into your ticket sale price and the payment processing fee is paid for by the ticket purchaser.
We absorb the Service fee into the sale price to keep things simple for your customers. All they will see at the checkout is the cost of the ticket plus the payment processing fee (credit/debit card fee).
Our Service fee is the nominal sum paid to Network PD which is providing the event hosting service to you. This covers business operating costs and the continual enhancement of our product and the user experience.
The Payment Processing fee covers the cost of paying with a credit or debit card. This cost is set by, and paid directly to, our gateway provider who facilitates the financial transaction. This fee covers the charges from the respective credit or debit card provider.
There are a few different options, here. Firstly, do you wish to use Network PD’s ticketing and management platform or do you have your own platform? Secondly, how many events do you think you will create during the next 12 months? To help with pricing comparisons we have created a calculator to ensure you receive the most cost appropriate option for you and your business.
If you have your own platform, then Network PD acts as an advertising tool for you. During set up, we will help you to organise a link back to your own website where the event application process can begin. With this option, you can choose to either advertise on a ‘pay as you go’ arrangement or, for larger advertisers, organise an unlimited usage annual subscription.
If you wish to use Network PD’s powerful ticketing platform, then you are provided with two options; ‘pay as you go’ or choose an annual subscription. By using our platform, you have access to a suite of data analytics and revenue tracking tools. We will help you sell tickets, track and report on sales, and manage your revenue and on costs on your behalf.
Pin Payments are Network PD’s payment processing partner. Pin Payments are responsible for processing the ticket purchase transaction, holding your revenue securely, and, dispersing revenue to your nominated bank account once your event has been held.
FAQs: Professionals
This happens from time to time! If you have registered for Network PD simply login and navigate to Transaction History. All of your ticket purchases and ticket information can be found there. If you do not have an account, please contact us and we will send you a copy.
Each company who advertises an event on Network PD will have a defined position on refunds. This position will be clearly set out in the event FAQ’s. If a refund is applicable, you can reach out to the vendor directly to facilitate this process.
We absorb the Service fee into the sale price to keep things simple for your customers. All they will see at the checkout is the cost of the ticket plus the payment processing fee (credit/debit card fee).
Every company who registers on Network PD has their own company page with relevant contact details listed. Search for the company you are looking for in our search engine.
The Payment Processing fee covers the cost of paying with a credit or debit card. This cost is set by, and paid directly to, our gateway provider who facilitates the financial transaction. This fee covers the charges from the respective credit or debit card provider.
When you purchase a ticket to one of the events on Network PD, the only costs are the actual ticket fee plus a credit / debit card payment processing fee. This rate is 1.75% of the ticket price plus 30c for each transaction. On occasion, our event advertisers choose to utilise their own ticketing platform and when you purchase a ticket, you will be directed to that company’s webpage. Network PD doesn’t have any oversight or knowledge of the fees and charges in these instances.
If you have your own platform, then Network PD acts as an advertising tool for you. During set up, we will help you to organise a link back to your own website where the event application process can begin. With this option, you can choose to either advertise on a ‘pay as you go’ arrangement or, for larger advertisers, organise an unlimited usage annual subscription.
If you wish to use Network PD’s powerful ticketing platform, then you are provided with two options; ‘pay as you go’ or choose an annual subscription. By using our platform, you have access to a suite of data analytics and revenue tracking tools. We will help you sell tickets, track and report on sales, and manage your revenue and on costs on your behalf.
